Helping someone who is struggling with a nagging sense of failure can be difficult. Failure wants to quickly scribe an identity on to a person without giving them more than a second glance. And in order to truly help someone, it takes more than a simple thirty second conversation.
Remember this first before jumping in to serve: People’s reactions to failures reveal much about them. Most people don’t breakdown and cry unless they are facing something that is too big for them to handle. Observe everything you can before approaching their struggles. Verbally recognize their pain and in humility ask if they’d be willing to share it with you. Always think of this as a blessing, that someone is willing to trust you enough to share their burdens with you.